This case group project involves the development of an HR (and/or Workforce) Scorecard. This case will provide you with an understanding of the firm’s business-level balanced scorecard. Your task will be to translate this into an HR (and/or Workforce) Scorecard, and to design the associated infrastructure to ensure its successful implementation. Review the APEX Inc. Case. downloadPlease address (at a minimum) the following questions in your analyses.
- What is the firm’s competitive strategy? What are its associated operational goals?
- Create a strategy map for this organization.
- What are the “A” jobs in this business? What does “A” performance look like in these “A” jobs?
- Based on the firm’s strategy and operational goals, how can the HR function help create value for shareholders and other key constituencies? As a senior HR manager, what competencies and workforce attributes will you commit to the CEO to deliver?
- Based on the above, what specific HR policies and practices must be in place how does the HR function need to be organized to deliver the “deliverables?”
- What will the HR (and/or Workforce) scorecard look like? You can use the approach we’ve used in class, or any other approach that makes sense to you (the latter is actually encouraged). Be sure to include objectives, measures, and initiatives (don’t worry about targets).
- Who will “own” each of the measures in your scorecard? How often must they be updated?
- How will you communicate your measurement system throughout the firm?
- Measurement systems often highlight the performance of high and low performing managers and units. How will you roll out your measurement system and persuade (often) skeptical managers to use it?
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