United General Hospital Patient Privacy Case ESSAY

United General Hospital Patient Privacy Case

The Module Pre-Assessment is your opportunity to practice applying module content before submitting the final Competency Assessment. In the Final Assessment, you will be asked to analyze the United General Hospital policy manual and develop a policy manual introduction.

To prepare for your Final Assessment, review the United General Hospital case study. Consider how you might create a policy manual introduction that includes more depth in the area of patient records. Next, reflect on how you would describe the purpose of patient record protection and explain its importance to the organization. Finally, think about how you would explain the legal requirements for protecting patient health records.

For this Module Pre-Assessment, create a rough draft of your policy manual introduction. Be sure to review Part I of the Final Assessment Instructions for more details and reference the resources you used to support your introduction.
Note that you do not have to resubmit your Pre-Assessment to address feedback.

United General Hospital Patient Privacy Case Study:

United General Hospital is located in the suburbs of Des Moines, Iowa and serves the community’s population as an
alternative to traveling to Des Moines for hospital care. Because United General Hospital serves a small community, it
also houses a number of primary care physicians. This gives the physicians much-needed access to hospital facilities and
hospital staff. It is common for an intern or nurse to assist primary care physicians in the event that a physician’s assistant
is not available. The hospital also provides the opportunity for the physicians’ assistants, nurses, and interns to
experience a hospital environment, as time permits.
Dr. Moore is a primary care physician located in the hospital, and the mother of one of his patients, Winnie Noble, was
admitted after a drug dealer broke into her house, stabbed her, and left her lying on the floor of her kitchen. Fortunately,
Winnie’s daughter, Pam, arrived and called the ambulance. Since Dr. Moore was available when Winnie arrived, the
hospital paged him to the emergency room (ER). Because Winnie did not remember the attack, Dr. Moore took x-rays of
her ribs, a blood workup, and a computed tomography (CT) scan to gauge the extent of her injuries. The hospital admitted
Winnie for observation. Pam and her boyfriend, Pete, came to visit Winnie. Fortunately, Pete had just started as an intern
at the hospital, had access to the hospital, and could escort Pam to her mother’s room for extended visits.
A couple weeks after Winnie’s attack, she returned for an antigen test to detect a possible human immunodeficiency virus
(HIV) infection she may have received from her attackers. Pete found that the hospital had tested Winnie for HIV and was
curious about the results. He opened his iPad, connected to the hospital’s wireless network, accessed Dr. Moore’s patient
records, and reviewed Winnie’s diagnosis. Pete found that Winnie had contracted the HIV virus from the attack.
Pete immediately logged on to Twitter and sent a tweet to Pam saying how sad he was and that, if there was anything he
could do to help her mom as she learned more about contracting the HIV virus, he was available. Pete and Pam’s Twitter
followers picked up the tweet, and Winnie’s HIV diagnosis went viral. Both Winnie and Pam were swamped with people
calling to either offer their support or ask them not to attend social functions.
Both Pam and Winnie were incensed about the disregard for patient confidentiality and privacy. They demanded to know
how an intern could access Winnie’s records and make her diagnosis public. Winnie subsequently sued United General
Hospital, Dr. Moore, and Pete for invasion of privacy, violation of patient record protection under Health Insurance
Portability and Accountability Act (HIPAA), and emotional and physical distress. Winnie is seeking punitive damages and
requesting that the Department of Justice and the Center for Medicare and Medicaid Services also investigate the security
policy of the hospital for violations of federal patient privacy regulations. The investigation is ongoing.

United General Hospital Patient Privacy Case ESSAY

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