MBA530 Employee Satisfaction Homework essay

MBA530 Employee Satisfaction Homework
Scenario
The organization that you are a director of leadership and learning for has been conducting engagement surveys among its employees every two years to gain a deeper understanding of employees’ views on areas such as customer service, the organization’s overall strategy, job satisfaction, rewards and recognition, and training and development. The most recent survey was conducted this year, and the organization wants to carry out another survey in two years.

Prompt
Your task is to evaluate the employee survey results using a GROW Model Template and identify several survey questions that will target leadership skill and behavior improvement for the next two years. You will also represent the trends you’ve identified with bar or line graphs. For this assignment, you will complete the first five sections of the GROW model template:

Identified Trends
Employee Survey Results Data
Focus Areas
Reality—Current State
Desired Future State—Where Would You Like to Be?
Specifically, you must address the following rubric criteria:

In the Identified Trends section, identify any noticeable trends in the Employee Satisfaction Survey Results data and address the following in your response.
Are there certain focus areas that have seen significant changes compared to others?
How might one focus area impact another?
In the Employee Survey Results Data section, create bar or line graphs from the employee survey results data that best represent the trends you’ve identified above.
In the Focus Areas section, identify three focus areas to improve the organization based on your evaluation, and provide rationale.
In the Reality—Current State section, explain the current state for each focus area you’ve identified above according to the employee survey results. Consider the following in your response:
The potential impact on survey results over time, the “why.”
In the Desired Future State—Where Would You Like to Be? section, create a goal to address each focus area you’ve identified within the next two years, and describe the impact to the entire organization. Consider the following in your response:
The desired result should be 10% improvement for the next survey.
Guidelines for Submission
Submit the GROW Model Template as a Word document. Insert your bar or line graphs in the appropriate section. Please note that you should fill in all but the last two sections of the template for this assignment. You will complete the last two sections in Module Five. If references are included, they must be cited in APA format. Consult the Shapiro Library APA Style Guide for more information on citations.

Sheet1

	EMPLOYEE SATISFACTION SURVEY RESULTS
	SURVEY QUESTIONS	FOCUS AREA	ERCENT FAVORABLE RESULTS
			Current Year	Two Years Ago	Four Years Ago
	Constantly strives to provide value to our clients and customers	CLIENT/CUSTOMER	90	89	91
	My company cares about its employees	COMPANY & STRATEGY	60	70	75
	My company cares about its customers	COMPANY & STRATEGY	75	74	76
	I believe the company mission and vision drive the decisions that are made	COMPANY & STRATEGY	60	65	71
	My job makes good use of my skills and abilities	JOB SATISFACTION	43	52	59
	I am very satisfied with my job	JOB SATISFACTION	35	41	48
	My supervisor shows appreciation for the work that I do	JOB SATISFACTION	38	48	55
	My pay is competitive with others places that I could work	JOB SATISFACTION	75	77	76
	I am proud to be a part of this company	JOB SATISFACTION	70	72	79
	I am proud to tell my friends and family that I work here	JOB SATISFACTION	80	81	80
	Recognizes employees based on merit, i.e., accomplishments, successes.	RECOGNITION & PRAISE	46	49	52
	I feel encouraged to come up with new and better ways of doing things	RECOGNITION & PRAISE	35	40	43
	My work gives me a sense of personal accomplishment	RECOGNITION & PRAISE	38	42	44
	When people work extra hard to meet our goals they are rewarded accordingly	REWARD & RECOGNITION	31	35	40
	My Supervisor takes the time to praise those who do an excellent job	REWARD & RECOGNITION	35	39	44
	I have received the training I need to perform my job responsibilities	TRAINING & DEVELOPMENT	66	70	68
	My Supervisor talks with me to help me determine my training and development goals.	TRAINING & DEVELOPMENT	25	28	33
	Maintains working conditions that are safe	WORKING CONDITIONS	78	80	80
	Maintains working conditions that are clean and orderly	WORKING CONDITIONS	80	82	82
	Respects the dignity and diversity of all employees	WORKING CONDITIONS	75	76	75
	Committed to helping employees fulfill their family and other responsibilities	WORKING CONDITIONS	76	73	68
	Provides leadership who act in just and ethical ways	WORKING CONDITIONS	35	45	53
	Provides employees with a sense of fulfillment and purpose in their jobs	WORKING CONDITIONS	77	80	80
	Provides employees with a sense of security in their jobs	WORKING CONDITIONS	43	44	47
	Provides employees with fair compensation	WORKING CONDITIONS	75	76	75
	Promotes an environment in which employees feel free to make suggestions and complaints	WORKING CONDITIONS	37	41	44
	Provides an inclusive environment where each employee is considered as an individual	WORKING CONDITIONS	36	40	41
	I have the tools and resources to do my job well	WORKING CONDITIONS	76	77	76
	In my job I have clearly defined quality goals	WORKING CONDITIONS	80	80	77
	When I am having difficulty my Supervisor is there to support me so I do not feel abandoned	WORKING CONDITIONS	35	38	44
	My Supervisor gives me useful information on how I can improve my job performance	WORKING CONDITIONS	38	41	44
	My Supervisor lets me know where I stand and what is expected of me	WORKING CONDITIONS	36	39	42
	I trust my supervisor	WORKING CONDITIONS	24	33	39

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