ICTICT401 Determine Confirm Client Business Requirements

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Project Assessment: Determine a business problem
Criteria
Unit code, name and release number
ICTICT401 – Determine and confirm client business requirements (1)

Qualification/Course code, name and release number
ICT40118 – Certificate IV in Information Technology (1)

Student details
Student number
Student name
Assessment Declaration
This assessment is my original work and no part of it has been copied from any other source except where due acknowledgement is made.

No part of this assessment has been written for me by any other person except where such collaboration has been authorised by the assessor concerned.

I understand that plagiarism is the presentation of the work, idea or creation of another person as though it is your own. Plagiarism occurs when the origin of the material used is not appropriately cited. No part of this assessment is plagiarised.

Student signature and Date

Document title Version 1.0 Page 1 of 14

Disclaimer: Printed copies of this document are regarded as uncontrolled. Please check to ensure this is the latest version.

Document title: ICTICT401_AE_Pro_1of2 Page 13 of 13

Resource ID: TBS_19_002_ICTICT401_AE_Pro_1of2 STUDENT NAME:

Version: 20190301

Date created: 1 March 2019

Date modified: 10 June 2021

For queries, please contact:

Technology and Business Services SkillsPoint

Building B, Level G, Corner Harris Street and Mary Ann Street, Ultimo NSW 2007

This assessment can be found in the: Learning Bank

The contents in this document is copyright © TAFE NSW 2020, and should not be reproduced without the permission of the TAFE NSW. Information contained in this document is correct at time of printing: 10 June 2021. For current information please refer to our website or your teacher as appropriate.

Document title Version 1.0 Page 1 of 14

Disclaimer: Printed copies of this document are regarded as uncontrolled. Please check to ensure this is the latest version.

Assessment instructions
Table 1 Assessment instructions

Assessment details

Instructions

Assessment overview

The objective of this assessment is to assess your knowledge and performance to determine and document a business problem.

Assessment Event number

1 of 2

Instructions for this assessment

This is a project-based assessment and will be assessing you on your knowledge and performance of the unit.

This assessment is in four (4) parts:

1. Establish and document a business problem

2. Plan to gather information

3. Verify documentation

4. Assessment Feedback

Check the Assessment and Observation checklists to ensure that you’ve covered all the required tasks.

Submission instructions

On completion of this assessment, you are required to upload it to the Learning Management System or hand it to your assessor for marking.

Ensure you have written your name at the bottom of each page of your assessment.

Submit the following documents for each part:

Part 1: Establish and document a business problem

Problem statement

You will also be observed by your assessor

Part 2: Plan to gather information

Information gathering plan

Part 3: Verify documentation

Email to supervisor/project manager.

It is important that you keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment.

What do I need to do to achieve a satisfactory result?

To achieve a satisfactory result for this assessment, all questions must be answered correctly and all items in the Assessment and Observation Checklists must be marked Satisfactory.

Assessment conditions

Assessment conditions for Part 1.1 must replicate the workplace, including noise levels, production flow, interruptions and time variances.

Assessment may be undertaken in conditions which is assumed to be noisy and similar to workplace conditions, or within the workplace. This may include phones ringing, people talking and other interruptions.

What do I need to provide?

USB drive or other storage method to save work to, with at least 500MB free space.

What will the assessor provide?

Access to the Moodle.

Scenario documents as outlined in assessment:

Red Opal Innovations (ROI_Scenario.pdf)

Tough Trailers scenario (ICTICT401_AE_SR1.pdf)

ROI organisation chart (ROI_Org_chart.pdf)

Red Opal Innovations report template (ROI_Report_template.dotx)

Red Opal Innovations email template (ROI_Email_template.docx).

Due date and time allowed

Refer to the Unit Assessment Guide for the due dates.

The estimated time for a student to complete this assessment is 3 hours. However there is no time limit for students to complete this assessment.

Supervision

Part 1.1 will be completed over the phone with your assessor. Parts 1.2, 2 and 3 are an unsupervised, take-home assessment. Your assessor may ask for additional evidence to verify the authenticity of your submission and confirm that the assessment task was completed by you.

Assessment feedback, review or appeals

In accordance with the TAFE NSW policy Manage Assessment Appeals, all students have the right to appeal an assessment decision in relation to how the assessment was conducted and the outcome of the assessment. Appeals must be lodged within 14 working days of the formal notification of the result of the assessment.

If you would like to request a review of your results or if you have any concerns about your results, contact your Teacher or Head Teacher. If they are unavailable, contact the Student Administration Officer.

Contact your Head Teacher for the assessment appeals procedures at your college/campus.

Specific task instructions
You will be required to find a suitable business system for a client. Use the scenario below to complete your assessment.

Scenario
You’re an IT Trainee with Red Opal Innovations (ROI_Scenario.pdf) and your supervisor, Terrence Stewart, has asked you to assist the Development team with a website project for a new client, Tough Trailers.

You need to review the Tough Trailers scenario (ICTICT401_AE_SR1.pdf).

As you’re new to Red Opal Innovations, you should also look at their organisation chart (ROI_Org_chart.pdf) so you know who else to liaise with on this project.

Part 1: Establish and document a business problem
Your first step is to establish and clarify the business problem that you’ll be investigating. This includes determining the:

· system boundaries

· scope

· relevant stakeholders

· most suitable development methodology to use

· objectives and expected outcomes.

Required:

You’ll need to use relevant workplace documentation, provided in the scenario.

1. Discuss the issues of the project with your assessor to elicit and clarify information (between 3 and 10 minutes). You will need to arrange a suitable time to phone your assessor for this task.

Make sure that you use:

· plain English

· effective listening and questioning techniques

· systems-related or relevant terminology, as necessary.

2. Using the Red Opal Innovations report template (ROI_Report_template.dotx) write a problem statement that includes (minimum 400 maximum 750 words):

· a detailed description of the business areas relevant to this problem

· the scope of the project (include what is in and out of scope)

· a list of the stakeholders that you’ll need to consult in order to obtain more information (refer to and include a functional organisation chart)

· the most suitable development methodology to use, including an explanation of why it’s the most suitable

· objectives and expected outcomes.

Make sure that you use correct spelling, grammar and plain English.

Part 1 Observation Checklist
This observation checklist will be used by your assessor to mark your performance in the task of establishing a business problem Use this Checklist to understand what skills you need to demonstrate in confirming the travel requirements and role play scenario. The Checklist lists the assessment criteria used to determine whether you have successfully completed this assessment event. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit.

Date of observation: Click or tap to enter a date.

Table 2 Observation Checklist

TASK #

Task performed

U/S

Assessor Comments

(Describe the student’s ability in demonstrating the required skills and knowledge)

Discusses business problem with an appropriate person, timeframe between 3 and 10 minutes.

Effectively undertakes role play despite noise and distractions.

Uses plain English and systems-related or relevant terminology, as necessary.

Uses effective listening and questioning techniques to elicit and clarify information.

☐ ☐
Assessors are to record their observations in sufficient detail to demonstrate their judgement of the student’s performance against the criteria required.

Part 1 Assessment Checklist
The following checklist will be used by your assessor to mark your performance against the assessment criteria of documenting a business problem. Use this checklist to understand what skills and/or knowledge you need to demonstrate in your submission/presentation. All the criteria described in the Assessment Checklist must be met. The assessor may ask questions while the submission/presentation is taking place or if appropriate directly after the task/activity has been submitted/completed.

Table 3 Assessment Checklist

TASK #

Task performed

U/S

Assessor Comments

(Describe the student’s ability in demonstrating the required skills and knowledge)

Writes a problem statement of minimum 400 and maximum 750 words, which uses a suitable template and correct spelling, grammar and plain English.

Problem statement includes:

· a detailed description of the business areas relevant to this problem

· the scope of the project (including what is in and out of scope)

· a list of the stakeholders to consult

· the organisation chart referred to

· the most suitable development methodology to use, including an explanation of why it’s the most suitable

· objectives and expected outcomes.

☐ ☐
Part 2: Plan to gather information
Develop an information gathering plan to gather data and information to help you identify:

· clients of the system and problems they encounter

· current system functionality

· new system requirements

· changes required to implement new systems.

Use the Red Opal Innovations report template (ROI_Report_template.dotx) (minimum 150 maximum 300 words) to write your plan, ensuring that you use correct spelling, grammar and plain English.

Include the following content:

1. Write a short description of three data gathering methods (including one involving verbal communication and one digital tool) that would be suitable to obtain more information for your project, including their functions and features, as well as the products or tools that would be used to capture the data.

2. Which data gathering methods do you plan to use and why? Identify two, one of which must involve verbal communication with your client.

3. Write four questions for each method that will help you identify the listed information. They must be suitable for your chosen methods, using relevant systems-related text and terminology where necessary.

Part 2 Assessment Checklist
The following checklist will be used by your assessor to mark your performance against the assessment criteria of planning to gather information. Use this checklist to understand what skills and/or knowledge you need to demonstrate in your submission/presentation. All the criteria described in the Assessment Checklist must be met. The assessor may ask questions while the submission/presentation is taking place or if appropriate directly after the task/activity has been submitted/completed.

Table 3 Assessment Checklist

TASK #

Task performed

U/S

Assessor Comments

(Describe the student’s ability in demonstrating the required skills and knowledge)

Writes an information gathering plan of minimum 150 and maximum 300 words, which uses a suitable template and correct spelling, grammar and plain English.

Describes three data gathering methods and data capture product or tools, including one involving verbal communication.

☐ ☐
2.

Selects two appropriate data gathering methods.

☐ ☐
3.

Questions are suitable for the selected data gathering methods.

☐ ☐
Part 3: Verify documentation
Using the Red Opal Innovations email template (ROI_Email_template.docx) write an email to your supervisor/project manager (minimum 50 maximum 100 words). Refer to the problem statement and information gathering plan, which would be attached to the email, and request verification and approval of your documentation.

Part 3 Assessment Checklist
The following checklist will be used by your assessor to mark your performance against the assessment criteria of planning to gather information. Use this checklist to understand what skills and/or knowledge you need to demonstrate in your submission/presentation. All the criteria described in the Assessment Checklist must be met. The assessor may ask questions while the submission/presentation is taking place or if appropriate directly after the task/activity has been submitted/completed.

Table 3 Assessment Checklist

TASK #

Task performed

U/S

Assessor Comments

(Describe the student’s ability in demonstrating the required skills and knowledge)

Writes an email to you supervisor requesting verification and approval of your documentation, minimum 50 maximum 100 words.

☐ ☐
Part 4: Assessment Feedback
NOTE: This section must have the assessor signature and student signature to complete the feedback.

Assessment outcome
☐ Satisfactory

☐ Unsatisfactory

Assessor feedback
☐ Has the Assessment Declaration been signed and dated by the student?

☐ Are you assured that the evidence presented for assessment is the student’s own work?

☐ Was the assessment event successfully completed?

☐ If no, was the resubmission/re-assessment successfully completed?

☐ Was reasonable adjustment in place for this assessment event? If yes, ensure it is detailed on the assessment document.

Comments:

Assessor name, signature and date:
Student acknowledgement of assessment outcome
Would you like to make any comments about this assessment?

Student name, signature and date
NOTE: Make sure you have written your name at the bottom of each page of your submission before attaching the cover sheet and submitting to your assessor for marking.

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